Frequently Asked Questions

There was an error while synching. What do I do?
Last Updated 5 years ago

When synching fails, this normally means that the data you’ve entered on your device has not transferred successfully to the server database. This could be for a number of different reasons, from; your signal to the internet temporarily failed to incompatibility of the data you are entering. Make sure your internet signal is strong and keep trying to synchronise until it is complete and successful.

If continued synching attempts proves to be unsuccessful, please take note of appointment/questionnaire that appears to have the problem, contact Teletrack support.

When a sync has not been successful, it is important that you do not delete or clear history / cookies / web storage / website data or any other browser settings as this is likely to lead to the deletion of any reported data.

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